verizon.com > Small Business > Products > Voice > Local Calling Plans > Calling Features >

Overview

Switched Redirect Service (SRS) is a call-management service that allows all incoming calls to be rerouted to another location of your choice in case of an emergency or communications failure.

BENEFITS

Offers the security of knowing that your business has a contingency plan in place in case of emergencies.

Handles communication emergencies caused by fires, floods, cable cuts, and more.

Protects revenues by ensuring that customers' calls will be routed to designated numbers or Voice Mail.

Allows you to select your call-destination location based on time of day, day of week, or day of year.

Eases the workload for overloaded customer service staff or telecommuting employees.

FEATURES

Includes the option to predefine up to three unique calling patterns for redirection.

Allows you to change the "active" option on demand, by using specific prompts.

Includes the ability to redirect your calls to Verizon's Voice Messaging Service on our voice-messaging platform.

ADDITIONAL PRODUCT INFO

Each call routed to Verizon's Voice Messaging Service will be answered by a customized recording that gives the caller the option to leave a message.

Each department of your business may even have different recordings.

Service may not be available in all states. Additional charges, taxes, surcharges, and restrictions apply. Detailed pricing information will be available when you place your order. © 2008 Verizon. All rights reserved.

Lines and Systems

• Business Single Line
• Multiple Business Lines
• PBX Trunk Lines
• View All

Calling Features

• Pager Notification Basic
• Centrex Voice Messaging -- Message Only Mailbox
• Priority Call
• View All

Calling Plans

• Local
• Long Distance
• Regional
• View All

Learning Center

• Glossary