verizon.com > Small Business > Products > Voice > Local Calling Plans > Calling Features >

Overview

The Sentry III™ Enhanced Maintenance Plan offers Verizon's most comprehensive maintenance coverage. Enjoy all the features of Sentry II, plus additions including a special 800 number for reporting service issues and monthly reporting on your telecommunications repair history. Available to customers with single-line and multi-line telephone equipment for a small monthly charge.

BENEFITS

Offers Verizon's most comprehensive enhanced maintenance service-including all features of the Sentry II plan.

Eliminates unwanted charges associated with calling the wrong telecommunications vendor.

Provides Verizon as your primary point of contact for telephone maintenance issues-even if you work with other communication vendors.

FEATURES

Allows you to report maintenance issues to Verizon with a special 800 number.

Offers cooperative testing with your other vendors to resolve conditions affecting your service at no additional charge.

Provides monthly reports detailing your telecommunications repair history.

Offers repairs of your inside wiring for an additional charge.

© 2008 Verizon. All rights reserved. Wire maintenance does not include the repair or replacement of telephone sets or other telephone equipment at your premises. Pricing is on a per-line basis. Service call and labor charges will apply if the trouble is caused by your telephone set(s) or equipment.

Inside wire maintenance may not be your responsibility if you lease your business space. Contact your landlord or property manager to determine who is responsible.

Pre-existing conditions and problems with your inside wiring or telephone jacks are not covered within this plan. If you do not have a maintenance plan, you may make your own repairs, hire someone else to repair the wiring, or hire Verizon. Labor and materials charges will apply for each service call.

The Inside Wire Maintenance Plan does not provide for any direct repair work on any equipment other than the customers' inside wire and jacks on their premises.

This service may not be available in all areas. A waiting period applies from the order date to the terms of the plan's effective date. The charges for this plan are subject to change with 30 days prior written notice. Other exclusions and restrictions may apply.

Inside Wire Maintenance Plan does not cover:

Key telephone systems

Multiline telephone equipment

PBX systems

Channel services

Coin-operated telephone services

Wire larger than 8-pair

Pre-existing conditions

Misuse, abuse, riot, acts of war, fire, and acts of nature

Nonstandard wire and jacks that do not comply with Part 68 of FCC rules and/or Verizon's technical standards

Malfunctions resulting from use of voice grade lines to transmit or receive data or signals beyond the operating parameters of the line

Restoration of premises if asked to repair concealed wire

Customer-provided equipment (CPE)

Inside telephone wiring, jacks, or other items used in connection with the telephone exchange of a provider other than Verizon

Repair or replacement of telephone sets or equipment

Lines and Systems

• Business Single Line
• Multiple Business Lines
• PBX Trunk Lines
• View All

Calling Features

• Centrex Voice Messaging -- Message Only Mailbox
• Inside Wire Maintenance Plan -- Sentry II
• Switched Redirect
• View All

Calling Plans

• Local
• Long Distance
• Regional
• View All

Discount Packages

• Verizon Freedom for Business
• ONE-BILL
• Veriations for Business
• View All

Learning Center

• Glossary
• Product Guides
• Industry Solutions